Faqs

Where is Hotel Camino Real Aeropuerto located, and how close is it to the airport?
Our hotel is situated at Puerto México 80, Peñón de los Baños, Venustiano Carranza, 15520 Ciudad de México, CDMX, Mexico. It is directly connected to Terminal 1 of Benito Juárez International Airport via a convenient skybridge, making it just a short walk away. For Terminal 2, we offer a complimentary shuttle service.

Does the hotel offer a shuttle service to and from the airport?
Yes, we provide a complimentary shuttle service to and from both terminals of Benito Juárez International Airport. The shuttle operates on a regular schedule, ensuring hassle-free transfers for our guests.

What are the check-in and check-out times at Hotel Camino Real Aeropuerto?
Standard check-in time is 3:00 PM, and check-out time is 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability and additional fees.

Are there dining options available at the hotel?
Absolutely! We offer on-site dining with a variety of options, including authentic Mexican cuisine and international dishes. Our restaurants and bar are open for breakfast, lunch, dinner, and drinks, catering to diverse tastes.

Does the hotel provide free Wi-Fi for guests?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including in guest rooms and public areas, ensuring you stay connected during your visit.

What types of rooms are available at Hotel Camino Real Aeropuerto?
We offer a range of accommodations, including standard rooms, deluxe rooms, and suites, all equipped with modern amenities like comfortable bedding, flat-screen TVs, and ergonomic workstations. Some rooms also feature views of the airport runways or city skyline.

Is parking available at the hotel?
Yes, we provide on-site parking for guests at an additional cost. Valet parking services are also available for added convenience.

Does the hotel have a fitness center or spa?
Yes, we feature a state-of-the-art fitness center equipped with modern exercise machines, and our spa offers a variety of treatments to help you relax and rejuvenate during your stay.

Are pets allowed at Hotel Camino Real Aeropuerto?
Unfortunately, pets are not allowed at our hotel, with the exception of service animals. We apologize for any inconvenience this may cause.

Can I host meetings or events at the hotel?
Absolutely! We offer fully equipped meeting rooms and event spaces suitable for conferences, seminars, and social gatherings. Our team can assist with planning and provide audiovisual equipment and catering services.

Is the hotel accessible for guests with disabilities?
Yes, Hotel Camino Real Aeropuerto is committed to accessibility. We offer specially designed rooms and facilities to accommodate guests with disabilities. Please contact us in advance to ensure we meet your specific needs.

What is the cancellation policy for reservations?
Cancellation policies vary depending on the rate and booking conditions. Generally, cancellations made within 24-48 hours of arrival may incur a fee. We recommend reviewing the specific policy at the time of booking or contacting our reservations team for details.

Does the hotel offer concierge services or assistance with local tours?
Yes, our multilingual concierge team is available 24/7 to assist with travel arrangements, local recommendations, and booking tours or transportation to explore Mexico City’s attractions.

Are there family-friendly amenities at the hotel?
We strive to accommodate families with amenities such as cribs (upon request), family rooms, and dining options suitable for children. Please let us know your needs when booking so we can ensure a comfortable stay for everyone.

How far is Hotel Camino Real Aeropuerto from downtown Mexico City, and how can I get there?
The hotel is approximately 10-12 kilometers (6-7 miles) from downtown Mexico City, depending on traffic. Guests can reach the city center via taxi, ride-sharing services, or public transportation like the Metro, with stations accessible near the airport. Our concierge can also arrange private transportation for a hassle-free journey.